FAQ

1. How to use the bamboo charcoal home air purifiers?
You just place the bamboo charcoal home air purifiers at any corner of your house, office or car, as simple as that. The bamboo charcoal will do the air cleaning, purifying and filtration job for you automatically.

2. Any maintenance needed for the bamboo charcoal home air purifiers?
Yes and No. If you want better effect, you can place the bamboo charcoal under the direct sunlight for few hours every 1-2 months.

3. Does it do any harm to small kids if being touched?
NO. If you can drink the water purified by bamboo charcoal, then you should not worry about touching the bamboo charcoal.

4. What can the bamboo charcoal home air purifiers do for my family?
The bamboo charcoal home air purifiers can effectively get rid of the harmful gas such as ammonia and hydrogen sulfide, purify air, improve household ambient; its functions of bi-directional adjustment of humidity giving the room the optimum humidity; meanwhile, the bamboo charcoal can increase anion quantity in the air, build a living space that beneficial to your body and mind.

5. Where is the best place for me to place the bamboo charcoal home air purifiers?
You can place the bamboo charcoal home air purifiers at any corner of your house. Most people would choose to place it at places like your dining area, living room, study room, bed room, shoe cabinet, closet, toilet, refrigerator and in fact any corner of your house. You can also place it in your car.

6. Do I have to wash the bamboo charcoal water filter before using it?
Yes. You have to wash the bamboo charcoal with water (no washing liquid) and then boil it in the water for 10-15 mins. After that air dry the bamboo charcoal for 1 day before using it.

7. How long do I have to leave the bamboo charcoal in the water?
You can leave the bamboo charcoal in the water for 1 day before drinking. The bamboo charcoal will help to remove the heavy metal, residue chlorine and chlorides in the water.

8. How many times can 1 piece of bamboo charcoal water filter being used?
It can be used for 10 times before you change a new one. Just leave it air dry every time after using it.

9. How do you charge the shipping fee?
The shipping fee is based on the TOTAL weight of the items being sent.

10. How long does it takes for my order to arrive?
It normally takes around 10-14 working days to arrive overseas as the product is sent from Malaysia by registered post.

11. Is my product insured for shipping?
Yes, it is insured as the product is delivered as Registered Post.

12. What if I want the product to be delivered by express post?
You can request for express post but the shipping cost will be a lot higher. You can contact us on the cost of express post to your country.

13. What is your guarantee?
If you are not happy with the product, we will give you full refund within the 30 days of your purchase without question asked.